As a result of me trying to play with prices, I have got a return from one of the buyers who noticed (probably as a result of trying to leave a review) the price got lower.
Subject: Refund initiated for order 111-8481176-7197000
Message Text:
“Dear pageal.bz@gmail.com,
We have initiated a refund in the amount of $<amoubt> to <customer name> for the following items:
Order <#>
| Quantity | Order Item | Refund Reason |
|---|---|---|
| 1 | <product> | Customer Return |
We will adjust your seller account accordingly.
You can view your account at any time by logging in to your seller account and going to your seller account information page.
Thank you for selling on Amazon,
Amazon Services”
The Action I took:
“Hello, dear <customer name>!
Note: This mail is resent as an attempt to provide you means to contact ePGes if you will need. Please, see below.
We are sorry to know you returned “ePGes™ Wireless IP Camera”.
We hope this happen due to the price-drop that happen recently and not because of quality or any other issue.
In any rate we’ll be glad to know the real reason of this return and if we can assist you in any way.
Thus, you are welcome to contact us at EP Ges or EPGes on Facebook (as mail provision is prohibited by Amazon)
We really care of your opinion.
We hope you actually needed such a product and plan to reorder this item for its current price $19.99, which will not get lower for the remained inventory.
With respect,
ePGes™ Customer Support and Relationships.
”
Finally it turned out that the customer imagined something else, not what she seen on the pictures and in the description. The return reason went as following: “Product is not as described on website“. Thus, walking through Inventory Planning tabs (which I reached from main seller central page via Inventory Planning widget) a got to the tab of FBA returns https://sellercentral.amazon.com/fba-return. On the too of the FBA-returns page I got an Exclamation message about having “Automated Unfulfillable Removal Settings” being disabled. So I wen to the proposed link so check what it is all about. It is actually about what FBA should do in case if the returned item will be unfullfillable (will not be able to return to the storage and be sold again). There were two options proposed to me Dispose or Retun (as on the picture below). I preferred to choose Disposal as I do not have US address to get those items handled.
After the confirmation of my chose I was taken to the page where many other FBA settings may be adjusted
eventually the returned item treated as sell-able in this specific case and was back on inventory shelves
