I was reading/hearing about inventory that can get lost/damaged on FBA factories and of possible reimbursements. Ex: FMA Master: Getting Money Back On Your Amazon Seller Account (part1, part2)
Then this happened right away to one of my first batches of units. When I started to be short on units to sell it was easy to notice, that it was more subtracted from total than actually sold. I let this to settle one day, but the problem didn’t disappear by itself. So, I opened a case, which was referred and resolved pretty quick. This is how final lettwr went:
”
I have checked and see that 1 unit were misplaced at Amazon warehouse on Nov 13, 2017 in the fC: TEB3. This is the reason the manage inventory shows 3 units only available instead of 4 units. You may check the same from below link: <link>.
Kindly be advised that we will attempt to locate the unit and add it to your inventory. However, if we cannot locate the missing inventory within 30 days from the date of missing, you will be automatically reimbursed in accordance to the FBA Lost and Damaged Inventory Reimbursement Policy with no further action required from you.
In this case, I kindly request you to wait on <date> to get the automated reimbursement. Hence, please be advised that according to Amazon’s policy, an automatic reimbursement will be processed to your account after the 30 days’ period from the date of refund, i.e.
If the reimbursement does not show in your seller account by 30 days from misplaced date. please contact to us again with this reference case Id #<number>. So that we will be able to provide a manual reimbursement.
***Note: I can initiate a manual reimbursement now, but you will get automatic reimbursement within 30 days from the misplaced date , the reimbursement which is initiated manually will be considered as duplicate. This is the reason why we request you to wait 30 days to get the reimbursement. I apologize for the inconvenience caused.
”